Technology Services

The KCSD technology Department was created to support students and staff to enrich standard curriculum. In this section you will find many helpful articles that pertain to the functionality and use of district technology.

Our Mission

The I.T. Help Desk is to provide all users (Administrators, faculty, staff and students) with a single, helpful, first point of contact with the Information Technology Department. The I.T. Help Desk will provide access, navigational and technical support services to the user community over the telephone and via email. The Help Desk covers a wide variety of activities including:

• To provide basic support for computing services.
• To provide the necessary online forms to request equipment, repairs, and network account changes.
• To provide online FAQs and contact information to empower users to self-troubleshoot.
• To serve as a liaison with the field support team to facilitate equipment delivery and repair services.
• To coordinate the escalation of technical support issues as warranted
• To provide of accessing communications on system outages online